Shipping & Refund Policy

Shipping & Delivery Policy

At Threadsoul, we are committed to getting your orders to you quickly and securely.

  • Processing Time: All orders are dispatched within 48–72 hours of placement.

  • Delivery Timeline: While delivery times vary by location, most orders arrive within 5–8 business days.

  • Tracking: Once your order is on its way, you will receive a tracking link via email to monitor its journey.

  • Shipping Charges: Any applicable shipping fees are calculated at checkout.

Please Note: Shipping may occasionally be delayed depending on your location or unforeseen courier issues. While we are not responsible for these external delays, our team will assist you in resolving any transit issues.

Return & Exchange Policy

To maintain our quality standards, Threadsoul follows a strict no-return, no-exchange, and no-refund policy under any circumstances.

Replacement Policy

We only provide a replacement in the rare event of a manufacturing defect or if the wrong size was sent. To be eligible for a replacement, you must:

  1. Record an Unpacking Video: You must provide a clear, unedited video of the package being opened for the first time. This is mandatory to validate any claims.

  2. Contact Us Within 24 Hours: Email us within 24 hours of delivery with your order details, the unpacking video, and clear photos of the issue.

Note: If an unpacking video is not provided, or the request is made after the 24-hour window, we will be unable to process a replacement.

Customized Orders

All customized orders are made specifically to your requirements and are not eligible for returns, exchanges, or replacements under any circumstances.

We appreciate your understanding and support of our policies as we work to ensure the best quality for every Threadsoul customer.