Store Policy

Store Policy

Customer Care

At Threadsoul, customer satisfaction is the cornerstone of our brand. Whether you have inquiries regarding your order, require detailed sizing assistance, or encounter any issues, our dedicated support team is ready to assist.

  • Response Time: We strive to respond to all queries within 24 hours.

  • Contact Channels: Reach out to us via email or our official social media channels.

  • Our Mission: We are committed to ensuring your shopping experience is seamless, reliable, and enjoyable. For more details on our brand ethos, please visit our About Us page.

Privacy & Safety

We value your trust and are deeply committed to safeguarding your personal information.

  • Data Security: All information shared during transactions—including sensitive payment details—is protected via secure encryption.

  • Usage: Your data is utilized solely for processing orders and improving your service experience.

  • Confidentiality: Threadsoul adheres to strict privacy protocols. We guarantee that your personal information will never be shared with, or sold to, third parties without your explicit consent. Shop with total confidence, knowing your privacy is our priority.

Wholesale Inquiries

Threadsoul provides bespoke solutions for bulk orders, catering to businesses, events, and large-scale organizations.

  • Services: We offer comprehensive bulk customization options tailored to your specific branding needs.

  • How to Apply: For wholesale inquiries, please email us with your specific requirements, including:

    • Estimated order quantity

    • Design concepts/artwork

    • Required timelines

  • Partnership: Our team will provide competitive pricing and a tailored roadmap to ensure a successful and professional partnership.

Payment Methods

To provide a smooth checkout experience, we accept a variety of secure payment options:

  • Credit / Debit Cards: (Visa, Mastercard, American Express, etc.)

  • UPI: (GPay, PhonePe, Paytm, etc.)

  • Net Banking & Bank Transfers

Quick Links & Compliance

Reminder: By purchasing from Threadsoul, you agree to our Shipping & Refund Policy.